Digital Engineering

Tilix helps our clients use digital technology to underpin sustainable competitive advantage in the brave new world of smart energy.

The services Tilix provides builds on extensive Director’s experience in architecting solutions for Royal Mail, RBS, VW, Man City FC, West Indies Cricket, the R&A etc.

Tilix Business Architeture

Some of our digital development and consulting clients in energy include:

     
- Homebox   - Logicor Energy
- Enian   - EVES AB
- Ovo Energy   - Our Power
- Good Energy   - Energy Local

Key Challenges

For many organisations digital transformation is a no-brainer, but it can be pretty hard to do. Some of the barriers in the way include:

  • Time: Inefficient business processes take too much effort but digital replacements don’t appear overnight.
  • Cost: High software costs and complex integrations with hidden technical debt.
  • Quality: Leveraging technology and automation whilst maintaining the trust and loyalty of all stakeholders including customers, operatives and managers.
  • Scope: Deciding which market insights to respond to in order to strengthen customer relationships, reduce costs and increase sales.

Possible Solutions

Digital innovation can touch every part of a value chain. Some of the most common themes are:

  • Modern Marketing Tools: Next generation CMS and CRM applications enabling a fully digital experience with all relevant management information easily accessible.
  • Omni-channel customer engagement: Modern, user-friendly and device independent digital customer interfaces that handle multiple customer touch points.
  • Data-driven marketing and communications: A data-centric platform that uses customer insights to target compelling communication and offers.
  • Automation: Intelligent processes which can execute simple tasks, route complex work to the right people and provide progress monitoring.

Outcomes

Digital technology applied in smart ways is changing the game with new rules and possibilities that were unimaginable a few years ago. The key benefits include:

  • Customer Engagement: Delivering relevant content in the format and on the device desired creates customers who buy more, promote more, and demonstrate more loyalty.
  • Efficiency: Operations powered by digital technology create a competitive advantage through superior productivity, quality and agility.
  • Innovation: The fossil fuel end game will be a more radical upheaval than we have seen in retail, music, newspapers, and finance. Digital enterprises are in pole position to challenge current business models in the global energy system.

Case Study: EVES AB

We chose Tilix because we want our customers to have credible, useful and engaging digital experiences with EVES. Not only will our new business systems showcase our work, it will enable the EVES team to better manage customer relationships and increase marketing ROI.” - Martin Söderlind, Founder of EVES AB

The solution includes a new mobile friendly website coupled with Forestry CMS, Hubspot CRM and MailChimp campaign management. Read more.

Shaping the Future of Energy

Tilix builds enterprise solutions that organisations throughout the energy industry use to address challenges and opportunities in customer engagement and running the back office.

Tilix helps our clients stay competitive by making it easier for them to understand, control and access digital ways of working, communicating and innovating. By doing so, we accelerate the transition into an energy system that is cheap, clean and cheerful.

Tilix is passionate about how web, mobile, IoT, cloud and platforms can be leveraged to transform customer experiences, back office processes and business models in the energy sector.

Find Out More

The Tilix Blog contains posts about our user centred, lean, agile, partnership focussed and open source approach to Digital Engineering. For example:

Please Contact Us to access detailed papers, case studies, reference architectures and examples of a variety of digital engineering artefacts.