Industry Messaging Battlecards

Neil Williams

21 Dec 2018

As a result of a number of factors including the growth ambitions of Gentrack and Utiligroup, sales pressure around core IT systems for the UK gas and electricity market is likely to increase in 2019.

As well as adding feature enhancements and introducing new products, the key vendors are likely to be uplifting their business development team and partner channels with tools which will increase their competitive advantage.

Product brochures, webinars, demonstrations etc will be plentiful. Therefore customers will be armed with more information about their alternative choices than ever before.

Critical capabilities for the business development channels at AMT Sybex, Dyball Associates, Ensek, Gentrack, Utiligroup et al include:

  • Understanding customers’ pains and gains.
  • Being competent about rival products.
  • Developing a value proposition.

The importance of the human factor in successfully closing deals cannot be overstated. Vendors that are aware of this will provide a flow of valuable information about products/services to their frontline. They will work hard to enhance the capabilities of their people on an ongoing basis.

Sales Battle Cards are an important tool for vendors and buyers alike. These contrast and compare two or more offers. They include information along the following lines:

At a Glance

This is an executive summary comprising:

  • An overview of the competitor and their claims.
  • Customer Gains & pains.
  • Silver bullet advantages.
  • Questions to unpack benefits.

Marketplace Conditions

The size of the market, product penetration rates, estimated market demand and other relevant data are given here. The main aim is to enable the frontline to have a base level of understanding about the marketplace that they are operating and trying to sell in.

Target Customer Segments

This section contains information about the specific customer segments that will be targeted. This will go beyond demographics and will include information about the needs & behaviours of the customer segment.

Product Features and Promotions

Product specifics are provided in customer-centric language. This section is especially important for ensuring the same features are highlighted and discussed by the frontline.

Relationships with other products should also be highlighted. For example, so that cross-sell opportunities are possible.

If time-bound promotions are included in this section, then it must be kept up to date to ensure the latest information is available.

Competitor Analysis

The relative strengths and weaknesses of competing products are detailed here. Other points to highlight include pricing, warranty and those features which are most likely to give a competitive advantage and deliver customer benefit.

Customer Segment-specific Propositions

Based on the target customer segments and competitor analysis, the main proposition for why the vendor’s product should be accepted by the target customers is provided in this section.

Possible Customer Issues with Product

Based on feedback compiled from customers, responses to the most common objections should be listed here. If the product has certain features that have created poor word-of-mouth then the frontline should be ready with counter-points.

Golden Questions

These questions will elicit the customer’s concerns around time, cost, scope and quality. Most importantly, the answers should help ensure that the best possible terms are offered to the customer.

Success Stories

Specificity here is vital. For example, customers who switch to this technology get annual savings of around 30% on their total cost of ownership.

The highlighted benefit should be tailored to the customer segment in question. Clearly, customers who are not price sensitive would not value the above statement.

Additional Information

Information about how the sales reps can get more market intelligence are provided here. This could range from links to an intranet to contact details for a systems integrator partner.

Battlecard

Conclusions

Well prepared battlecards can ultimately play an important role in empowering a business development team, better preparing them to succeed. These cards not only help to increase sales. They are also an additional training mechanism which help in on-boarding new employees.

Buyers can also utilise the battle card format to help in comparing and contrasting competing offers.

Battlecards should be restricted to a few pages at most. They are, after all, not product brochures. Details that will not aid in the sales/purchasing process should be excluded, filler serves no purpose here. Also, the language should be kept simple, avoiding use of jargon.

Contact Tilix Smart Energy to discover if the products you are interested in are in our battlecard library.

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